May 2021 - July 2022

Manulife ID

Tata Consultancy Services

ePOS (Electronic Point of Sale) system used by insurance advisors to provide faster, more efficient, and hassle-free customer support throughout the policy purchase process. Delivers proposals and guides customers through the application process without the need for face-to-face interaction.

I worked as a maintainer of the project, reviewing other developers' code, merging it into the main branch, and overseeing deployments to different environments using Jenkins, integrated with Husky, SonarQube, and Fortify for continuous integration and quality checks. In addition, I was assigned to the Production Support Service Team, where I analyzed and resolved issues raised by other agents using tools like New Relic, Devo, and RabbitMQ. I also contributed to coding UI and components, enhancing the user experience while troubleshooting and improving functionality. This role allowed me to bridge the gap between support tasks and frontend development, ensuring both system stability and a seamless user interface.